Washington Post names new reader representative
The Washington Post
Alison Coglianese will succeed Doug Feaver as The Washington Post's "reader representative," the Post announced Thursday. She will "help make sure that reader questions and complaints are directed to the right place and responded to appropriately," the announcement says. "She will also answer questions from time to time on the Ask the Post blog."
Post Editorial Page Editor Fred Hiatt told Joe Strupp in January that Coglianese may assume the role.
The Post did away with a traditional ombudsman role last March, saying "media writers inside and outside The Post will continue to hold us accountable for what we write." Feaver explained to Poynter's Craig Silverman why he wouldn't be an ombudsman: I’m not [charged with] holding the newsroom accountable,” he said.