By Ellyn Angelotti
Interactivity Editor and Adjunct Faculty
During the typical work day, you can find me and most of my Poynter colleagues on AIM (AOL Instant Messenger). When we work from home, AIM helps us to keep up with one another almost as if we were in the same building. We use AIM to write messages and video chat with each other to ask each other questions and collaborate on projects.
Using instant messaging to communicate with users is nothing new for news organizations. The Wall Street Journal (screen name: WSJ) has had a AIM news bot since 2003. My favorite WSJ feature is the stock quote retriever. See it in action in this IM exchange here:
In April, USA Today (screen name: USA Today) introduced its IM communication with users. When you send an IM to USA Today, you can choose to receive news alerts throughout the day via IMs of news headlines. Read more