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Naysayers are swarming on Clayton Christensen and his “gospel of innovation”

Clayton Christensen

Updated 6-24.

If business school professors were pop stars, Clayton Christensen would be Beyonce. His 1997 book, The Innovator’s Dilemma, is wildly influential — in particular, it has been both the theoretical underpinning and rallying banner for would-be digital disruptors of legacy media.

Most recently, Christensen’s thinking is central (and repeatedly cited) in the leaked 2014 Innovation Report young digital staffers of the New York Times produced this spring.  They argue that the print newspaper on which the company built its reputation needs to be de-emphasized and that, borrowing from upstarts like BuzzFeed, the Times should embrace a newsroom culture of aggressive digital development.

This month, however, Christensen has begun to gather some formidable detractors as well as acolytes.  The lead critic is fellow Harvard professor Jill Lepore who unloads a long debunking article in the current issue of The New Yorker.… Read more

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Thursday, June 12, 2014

Controlling business puppet concept

5 reasons managers are addicted to “fixing” – and how to recover

I admit it. I’m a recovering fixer. Show me a piece of copy and my fingers get itchy. I crave contact with a keyboard, with a gnawing urge to tweak someone’s writing a little — or maybe a lot.

Then I remind myself of the pledge I took years ago:

“Remember, Jill. Sit on your hands. Coach, don’t fix.”

I adopted that mantra so I’d have to learn how to help my newsroom staff improve their work without taking away their ownership, responsibility, and too often, their pride in performance. I’d have to learn to teach, not just do. Moreover, I’d need to teach in a way that would help people discover ideas and approaches for themselves, instead of just following instructions from the boss.… Read more

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Tuesday, June 10, 2014

multitasking-main1

Manager, Interrupted: How to trade all of that multi-tasking for some real focus

Multitasking at work. (Flickr Photo by Jonathan Blundell/ https://flic.kr/p/7bnUSk)

It’s 3:00 p.m. You’re sitting at your desk, trying to edit and file to the web the six paragraphs on your computer screen, a breaking account of the fire that has reduced downtown traffic to a crawl.

Your phone rings. The reporter at the fire wants to add a sentence about a new detour. You take the information and add it. Back to editing. Your mobile phone buzzes. It’s a news alert: the mayor has decided not to seek reelection. Then the phone rings. The city government reporter has the news about the mayor. Tweet it, you tell her, then file three paragraphs for the web and call back to discuss a follow-up. You forward the news alert to the news and web desks to let them know what’s coming.… Read more

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Thursday, May 29, 2014

virtual newsroom _ depositphotos

Virtual Newsroom: getting journalism done in a digital age

At this moment, I am at my dining room table in Los Angeles with two laptops, a cellphone and an iPad. I work with staff writers who live in Chicago, Washington, D.C., and just outside of Tampa. I also talk virtually with Poynter faculty, adjunct faculty and freelancers who write for us, some of whom live in Florida, but some who do not.

As the future of news is still inventing itself and the nature of news remains in transition, there’s one thing we can say definitively: We’re no longer working the way we did 10, 5 or even 2 years ago.

With technology, we can — and do — report on the news at greater speeds and larger volume. The Web, cell phones, tablets, wearables, and other devices allow us to give audiences what they want, when they want it, and how they want it.… Read more

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Thursday, May 22, 2014

Jill Abramson_AP

So what the heck IS a good management style, anyway?

There are no perfect managers. Not Jill Abramson. Not Dean Baquet. Certainly not Jill Geisler when she ran a newsroom, and she’s now a leadership teacher, for heaven’s sake.

Every manager has strengths and challenges. And on any given day, you, as a boss, will disappoint someone.

You hire and promote people while rejecting others. You accept and advance one person’s idea but pass on someone else’s. You hold people accountable for quality and performance. You force them out of their comfort zones to learn new things (Hello, digital age.)  In tough economic times, you cancel projects they love, freeze or cut their salaries and lay off their talented friends.

And if you’re like most people, you do all that with little or no training in how to lead a team.… Read more

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Sunday, May 18, 2014

In this Oct. 18, 2011 photo, traffic passes the New York Times building, Tuesday, in New York.  The New York Times Co. stock rose sharply on Thursday, July 26, 2012 after the media company reported that second-quarter revenue increased more than expected.   (AP Photo/Mark Lennihan)

New York Times’ Sulzberger took a risk; how about one more?

Arthur Sulzberger Jr.’s latest statement is a far cry from the May 14 New York Times news release about Jill Abramson’s departure, a missive that seems almost comically cordial now. Then, Sulzberger expressed his “sincere thanks” to her and she, in turn, thanked him for “the chance to serve,” calling him “a steadfast protector of our journalism.”

Addressing the staff that same day, Sulzberger would only describe the reason for the editor’s departure as “an issue with management in the newsroom.

Jill Abramson was gone and remained silent. Sulzberger thought he had said enough. But reports about the backstory surfaced from diggers like NPR’s David Folkenflik and The New Yorker’s Ken Auletta. The focus then turned, in large measure, to questions about compensation (was she the victim of pay discrimination?), style (was she really so tough to work for — and with?), the handling of her departure (why did it seem so cold-blooded?) and sexism (isn’t this just another example of women being sanctioned for behaviors that are valued in men?)

Then the world began to weigh in, with opinion pieces aplenty, including Poynter’s own, in which my colleague Kelly McBride and I both talked about the need for greater Times transparency about the firing.… Read more

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Friday, May 16, 2014

Joe Maddon_AP

Great journalist or great manager: Who would you prefer for a boss?

I am going to begin this essay on leadership with an extended baseball analogy. I realize that this will make my argument sound “gendered,” and not in a good way, but I’ll take my chances.

There are a lot of good baseball managers out there, and one of them is Joe Maddon, skipper of our local team the Tampa Bay Rays. The Rays are struggling this year with injuries to their pitching staff, but under Maddon’s leadership they have become – with one of the lowest salary budgets – one of the consistently best teams in baseball.

There are lots of reasons for this success. One of them is Maddon. Players like to play for him. He has high standards for his players. He demands maximum effort.… Read more

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Wednesday, May 07, 2014

Crossroad

Slow down and read this: 6 ideas for making better decisions

Lessons in management, like all good stories, pop up almost anywhere.

Case in point: a recent episode of “Restaurant Impossible,” the weekly effort by the Food Network’s Robert Irvine to “save a failing restaurant” in just 48 hours.

Having seen many of the show’s nearly 100 episodes, I can tell you that in almost every case, poor management contributes to the troubled restaurant’s struggles. In this particular episode, the restaurant’s manager had alienated the staff to the point of near mutiny. Enter Irvine with his body-builder physique, skin-tight polo shirts, brutal critiques and renovation fund of $10,000.

He quickly recognized the manager as an issue and, shall we say, “persuaded”  her to change her management style. In a reflective moment, she described her epiphany:

“I was decisive,” she said, “but ineffective.”

Decisive but ineffective.… Read more

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Thursday, Apr. 24, 2014

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Six questions to help managers get control of their time

As I scour today’s management literature, I’m struck by how much of it relates to personal productivity. We’re seeking secrets to working smarter. Getting more done. Becoming more effective. Learning when and how to say “no.”

Here’s the problem: We’re searching for a perfect answer in an imperfect world. I’m convinced there is absolutely no one-size-fits-all solution for gaining greater control of our time, output, stress and success.

Our time management strategies need to take into account our formal and informal responsibilities, workplace cultures, bosses, technology, training and our personal strengths, styles and quirks — not to mention the vast array of skills and needs of people who report to us.

That’s why I spend a lot of time coaching people in our seminars and workshops, so I can ask them targeted questions about their individual situations and help them discover solutions.… Read more

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Wednesday, Apr. 23, 2014

Detail of using a telephone keypad. Shallow dof.

Managing by telephone? 10 ideas for a better conference call

How can I manage people I cannot see?

That’s a question I get from a good number of managers who work with remote staff and freelancers and communicate with them via Skype, Google Hangouts, email, online chats and, yes, the telephone.

It’s clear from what the managers ask that despite the innovations in communication technology, it remains challenging to communicate effectively with people who work in another location.

I remember the challenge well. In my first assigning desk job at The Philadelphia Inquirer, I coordinated the paper’s coverage of New Jersey, and learned a lot about casino gambling, cranberry bogs, Superfund toxic waste sites and corrupt politicians. Because I was in Philadelphia and most of my staff worked in bureaus located in Trenton and points south, I also learned a lot about managing by telephone.… Read more

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