According to usability guru (sure he is ... come on)
Jakob Nielsen, the worst mistake made in terms of Web design today has to do with fonts.
In his article, "
Top Ten Web Design Mistakes in 2005,"
the readers of Nielsen's newsletter put legibility problems at the top.
About two-thirds of the voters complained about small font sizes or
frozen font sizes; about one-third complained about low contrast.
Nielsen has written about this before; see his 2002 column, "
Let Users Control Font Size."
Runners-up on Nielsen's list of Internet annoyances were non-standard links and the use of Flash. And the list goes on...