Remember to include your colleagues from information technology in your hiring process. These folks often set up phone extensions, voice mail and e-mail, and they train employees on company software. They can help determine an applicant’s technical savvy, listening and learning skills and ability to work on a team.
Work with your technology experts to determine the following:
- What technology is necessary to do this job? Consider everything from the computer operating system to billing and payroll systems.
- What expertise should you look for in a candidate?
- What is easy to learn?
- What is more difficult to learn?
- What in-house training is available? How much does it cost?
- What training is available outside the company? How long does it take, and how much does it cost?
- What additional tools –- laptop, phone, BlackBerry -- are needed for this job?
- What user IDs and passwords are needed?
- Who will coach the new employee on the company's computer system?
- What help desk resources do you have, and how can the new employee use them? What contact information will be provided for tech support?
Next week: Set up a team of key leaders to interview and assess candidates.
