by Jeff Sonderman
Feb. 19, 2013
NPR’s social media product manager Kate Myers and business partnerships director Lily Ladd talked and answered questions for 90 minutes this morning about their organization’s approach to social media and engagement.
Tags: NPR, Social media, Top Stories
Get the latest media news delivered to your inbox.
We have made it easy to comment on posts, however we require civility and encourage full names to that end (first initial, last name is OK). Please read our guidelines here before commenting.
The specifics you provide in this article are very helpful. “Recognition” is very important in social media engagement. Not only does it let customers know businesses are listening, it gives them validation that their efforts in reaching out are not in vain. Thank you for sharing.
© 2015 The Poynter Institute