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by Jeff Sonderman
Feb. 19, 2013
NPR’s social media product manager Kate Myers and business partnerships director Lily Ladd talked and answered questions for 90 minutes this morning about their organization’s approach to social media and engagement.
Tags: NPR, Social media, Top Stories
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The specifics you provide in this article are very helpful. “Recognition” is very important in social media engagement. Not only does it let customers know businesses are listening, it gives them validation that their efforts in reaching out are not in vain. Thank you for sharing.
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