Lessons in management, like all good stories, pop up almost anywhere.
Case in point: a recent episode of “Restaurant Impossible,” the weekly effort by the Food Network’s Robert Irvine to “save a failing restaurant” in just 48 hours.
Having seen many of the show’s nearly 100 episodes, I can tell you that in almost every case, poor management contributes to the troubled restaurant’s struggles. In this particular episode, the restaurant’s manager had alienated the staff to the point of near mutiny. Enter Irvine with his body-builder physique, skin-tight polo shirts, brutal critiques and renovation fund of $10,000.
He quickly recognized the manager as an issue and, shall we say, “persuaded” her to change her management style. In a reflective moment, she described her epiphany:
“I was decisive,” she said, “but ineffective.”
Decisive but ineffective.… Read more