Best Practices: Leadership and Management

Be a Better Listener in 3 Minutes

I work with managers and non-managers alike who want to become better at listening. I've read books on it, written columns, and teach sessions on the essentials of the skill. And then I met journalist E. S. Isaac of India and got a better education on what it means to truly listen. During a dinner conversation before … Read More

Slow down and read this: 6 ideas for making better decisions

Lessons in management, like all good stories, pop up almost anywhere. Case in point: a recent episode of "Restaurant Impossible," the weekly effort by the Food Network’s Robert Irvine to “save a failing restaurant” in just 48 hours. Having seen many of the show’s nearly 100 episodes, I can tell you that in almost every case, poor management contributes to … Read More

Gasp! How news managers can get better at listening

Here are five signs that your boss – specifically your editor – isn't listening to you: 1. Looking over your shoulder for the next person to enter the room 2. Looking at his watch 3. Checking her cell phone 4. Staring at a computer screen while talking over his shoulder 5. Interrupting you to run off … Read More

News managers: Think like great writers, focus on the right details

Sometimes sadness is like a drug that won’t let go. On the morning after actor Philip Seymour Hoffman was found dead in New York with a needle in his arm, I spent several hours reading news stories, appreciations and old profiles written during his remarkable stage and film career. With each story that I opened, I promised … Read More

Building a creative news environment can be a matter of routine

Newsroom managers have always needed to be good jugglers. When someone asked how I was doing, I often answered: “I’ve got a lot of balls in the air — and I’m trying not to let too many of them land on my head.” But listen to managers talk today about their daily challenges, and the juggling metaphor no longer feels … Read More

When managers fumble: 5 tips for repairing your reputation

We customarily think of managers as the men and women who pass judgment on the performance of others. But managers are evaluated, too. It may come in the form of annual reviews, employee surveys or union grievances. They may get feedback from conversations with colleagues and staff.  And from those interactions, even good managers … Read More

How managers can lead newsrooms in a digital age

Digital First Media Editor-in-Chief Jim Brady doesn't know who Olivia Pope is, but is more than willing to find out about the central character in the TV series "Scandal." That openness to the interests of diverse workers can be counted among the new skills required of leaders managing today's digital staffs, the topic of a workshop Saturday at the … Read More