All was quiet in the comments section for a few hours on Monday after a piece about changes to Philly.com’s comments process went up on the site. And that made Erica Palan a little nervous. But the quiet didn’t last for too long.
By Tuesday afternoon, there were 555 comments in that article’s comments section.
Palan, audience engagement manager for Philly.com, the Philadelphia Inquirer and Philadelphia Daily News, answered questions via email about a video included in the article with staff reading angry comments, changes to the comments process and why the site is keeping its comments up. First, here’s the video:
KH: What made you guys decide to do the video?
We actually filmed and edited the video more than a month ago. Several people had approached me about the idea and we’d been joking about doing this for a few months. Read more