NPR switched its user commenting to the Disqus platform this week, and is increasing its moderation efforts in response to user demand.
It took the unusual step of sending readers an email survey in advance, asking for ideas and feedback about how to improve the commenting system. More than 6,000 responded. The big surprise, social media product manager Kate Myers writes, is that readers called for more comment moderation.
We asked this question in our recent NPR audience survey: (more...)