Meena Thiruvengadam
Apr. 9, 2013
11:17 am
Most journalists now understand they need to engage with audiences, whether online or in person. But it’s still not clear how news organizations can measure whether their attempts at engagement are paying off.
“Engagement isn’t just Twitter, Facebook or social … Read more
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James Janega
Feb. 18, 2013
12:32 pm
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Jeff Sonderman
Jan. 29, 2013
7:52 am
A recent scientific experiment demonstrated the importance of intervening in comment sections to cultivate constructive discussion, particularly just after publication.
Scientific American Blog Editor Bora Zivkovic writes about the results, which showed that the tone of pre-existing comments on … Read more
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Jeff Sonderman
Sep. 20, 2012
12:32 pm
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Jeff Sonderman
Sep. 10, 2012
12:54 pm
The New York Times | Talking Points Memo
Margaret Sullivan's
introductory column lays out her priorities as The New York Times' public editor: "1. Put readers first ... 2. Encourage conversation ... 3. Promote transparency and understanding."
To foster conversation, Sullivan says she is working with The Times to "make the public editor’s
Web page a village square for discussion. I intend to blog frequently and to use social media outlets like Twitter to expand the sphere and invite other voices in."
Meanwhile, Assistant Managing Editor Jim Roberts
tells Talking Points Memo that although he is
an active tweeter, one of his favorite ways to use Twitter is to just listen:
I often keep an open feed of @NYTimes mentions, just so that I can see what our readers are talking about. I think that’s a really, really valuable piece of real-time feedback. There are quite often things I see in there where people are either praising, or, you know, in some cases, criticizing our work that I think is very valuable for me to know as an editor.
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Jeff Sonderman
June 19, 2012
12:06 pm
DanZarrella.com
Social media data cruncher Dan Zarrella has released a new analysis showing what types of Facebook posts tend to get more likes, comments and shares.
Four lessons really stand out as important and useful:
- Photos get far more likes
… Read more
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Jill Geisler
Mar. 22, 2012
8:56 am
Motivation. It’s a popular topic in leadership teaching. Keeping staff members engaged, positive and productive has always been a management responsibility.
But today, the questions about motivation are often more blunt, even raw. How do we handle the human impact … Read more
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Jeff Sonderman
Feb. 1, 2012
12:28 pm
Calgary Herald
Digital engagement editor Tom Babin introduces a new system -- called
Be a Source -- that enables potential sources to register with the newspaper. Think of it as "metacrowdsourcing," applying crowdsourcing to sourcing itself rather than an individual reporting project.
We’re asking Calgarians to tell us about the ideas and issues for which they have special insight, knowledge or passion. Then, when the issues come up in the news, we will be better able to present those perspectives in our news stories.
You don’t need a Ph.D to make a contribution. Your area of expertise could be as simple as life in your neighbourhood. Perhaps you have a hobby that you think offers a unique perspective. Maybe your job makes you an expert in a specific field, or you know first-hand the challenges of the elderly-care system, or you struggle with a little-known heath condition, or are the victim of a crime. All of these perspectives can help Calgarians — and our journalists — better understand the news.
Related: Public Insight Network launches reporting unit (Nieman Journalism Lab)
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Jeff Sonderman
Jan. 31, 2012
10:45 am
The Washington Post
Editor for interactivity and community Jon DeNunzio announces a new approach to comment moderation at washingtonpost.com, aimed at fostering "smarter, livelier and more civil conversations." The Post will be more aggressive about banning low-quality commenters, deleting any name-calling and insults, and eliminating the trolls who try "to incite emotional responses and disrupt conversations." There is positive reinforcement coming as well: More
badges for good commenters and more Post reporters posting comments. ||
Earlier: New York Times overhauls comment system, grants privileges to trusted readers (Poynter) |
How badges help news websites (Poynter) | Browse
other coverage of website commenting trends and studies.
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Jeff Sonderman
Jan. 30, 2012
11:40 am
You might remember last year that the Guardian tried
publishing its story budgets online to invite
feedback and tips from readers. Today the UK newspaper takes the next step toward a transparent, “open” newsroom with a daily live blog from the news desk.
Newsdesk Live is not another bloggy account of today’s top stories like Yahoo News’
The Upshot or The New York Times’
The Lede. Newsdesk Live includes the day’s story budget and conversational updates on what Guardian journalists are seeking and learning. The blog invites readers to contribute by posting comments, emailing or tweeting.
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- Newsdesk Live is a home for top news updates, newsroom process and reader engagement.
This is a noteworthy experiment in both form and function. Readers can quickly gauge the leading stories of the day, how they’re unfolding and what the public might contribute. The result is a pleasant mix of facts, analysis, process and discussion — an illustration of news as a process, not a product.
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