Romenesko+ memo
Post publisher Katharine Weymouth says the paper is creating this CXO post, as it's called, "to strengthen the voice of the consumer in our product development and execution." Laura Evans, who has spent most of her nine years at the Post as chief researcher, has been named to the position. Weymouth writes in a memo announcing the appointment:

One of the three foundational elements of our strategy is a relentless focus on the customer. While we all care about the customer and try to advocate for the customer, we do not currently have an executive owner of the customer experience. That was acceptable when we published one newspaper a day—when we had a well-honed product with over a century of research behind it. In a day when we have evolved to a 24/7 news operation publishing on multiple platforms, and when we operate in a hyper-competitive market, the customer must be the primary driver of our product-related decisions and changes.

New products and major changes to existing products will now require approval by the Chief Experience Officer, says Weymouth. Her full memo is after the jump. (more...)