It ranks among the least appealing but most important management duties: conducting tough talks with employees. Bosses are required to hold people accountable, let them know what’s expected of them, and keep them informed — even when the news isn’t … Read more

Most managers I know share similar goals. They want to:

• Grow and maintain quality staff and products
• Do less “fixing” of unsatisfactory work
• Delegate decision-making to others, with confidence
• Be attentive, accessible and involved, without micromanaging

You’ll improve your chances … Read more