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The 4 D’s that can derail a difficult conversation

It ranks among the least appealing but most important management duties: conducting tough talks with employees. Bosses are required to hold people accountable, let them know what’s expected of them, and keep them informed — even when the news isn’t good.

Many managers tell me they wish they were better at handling difficult conversations. Their reasons for avoiding or bungling them can range from “I hate conflict and come on too soft” to “I have a short fuse and talk myself into trouble.”

Few managers get specialized training in this area, other than perhaps an HR primer on company policies and protocols. But a real, practical immersion in what works best in a variety of situations — that’s a rarity. Managers usually learn by trial and error.… Read more

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