Answers to common questions about the new Poynter website

What's new with the Poynter website? Here are answers to common questions.

Thank you for your interest in Poynter’s new website. We created this site to bring together the best of Poynter to meet your needs -- the latest news about journalism and the news industry, plus information about in-person workshops and events, e-learning and more.

Want to give us feedback or report a bug?  Click here.

Here are answers to frequently asked questions:

What’s new?  Read about it, then learn about it.  Poynter’s nationally recognized news site provides context and insight on the latest media news. Now, stories on will suggest related training for those interested in exploring the topic in greater depth by adding or strengthening a skill. Enroll in an online course or attend in-person teaching events at Poynter, across the nation and around the world. Transform your career through

Why did Poynter relaunch the site? Our goal is to help you find what you need, faster. Finding news, training, events, thought leadership and jobs for journalists, journalism educators,  students and communications professionals has never been easier. Poynter is a premier resource for journalists throughout the lifespan of their careers. When the site is finished, it will be easier and faster to find the information, insights, context and teaching you need to succeed amid the rapid transformation of modern newsrooms and other workplaces.

Why do I have to create a new log-in? One of our goals with the new site is to make it possible to do business with Poynter and News University with one log-in. We also wanted to make it easy by tying that log-in to common platforms -- Google+, Facebook and Microsoft. Once you create your new log-in and link it to one of those platforms, you should find it easy to sign in each time.

When I logged in, I landed on a profile page. What is that? The new website lets you create a user profile where you will be able to see all of your activity with Poynter in one place -- the News University courses you’ve enrolled in, the in-person seminars you’ve attended, which newsletters you receive, and if your membership is current.

Who do I contact if I have questions or problems? If you simply want to give us feedback or report a bad link or a bug, please use this feedback form. If you give us your name and email address, we will do our best to get back to you in 24 hours. If you need help more quickly than that, email us at

NewsU looks much different from before. What’s happening there? We are switching to a new e-learning platform, and it’s still under construction. We’re migrating courses from the old NewsU and fine-tuning the design on the new e-learning site, so please bear with us.  In the meantime, you can find NewsU at its old URL, We're working on an app that will let you take NewsU courses on mobile devices. See more FAQ about NewsU here.

I need help using your new search box. We’re still working on the search functionality. Our goal is that when you search for something, you’ll find news and training on that subject, sorted by timeliness and relevance. We especially want the NewsU course search to be easy and intuitive. It’s coming.

I’m a Poynter Member and get discounts on my training. How do I use my discount codes on the new site? If you qualify for discounts on in-person training, the new site will give you a place on the PayPal checkout page to enter your discount code. For e-learning discounts, for now you’ll need to use the “classic” NewsU site ( and enter your discount code there. Eventually, you’ll be able to use the new site for all of your discounted purchases.


  • Profile picture for user WWallace

    Wendy Wallace

    Wendy Wallace leads Poynter's marketing and development team as Director of Advancement. She works closely with foundations, corporations and individuals who support Poynter's teaching and other work.

  • Profile picture for user Tina Dyakon

    Tina Dyakon

    Tina Dyakon is Poynter's director of advertising and marketing. She works to inspire journalists and professional communicators to connect with Poynter to improve skills and enrich careers. 


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