Be a Better Listener in 3 Minutes

I work with managers and non-managers alike who want to become better at listening. I've read books on it, written columns, and teach sessions on the essentials of the skill.

And then I met journalist E. S. Isaac of India and got a better education on what it means to truly listen.

During a dinner conversation before a week-long leadership seminar at Poynter, Isaac shared his insights. He grew up in rural Chhattisgarh, in Central India. His parents were illiterate. But his father, Benbarisi Isaac, was his best teacher.

I found what E. S. Isaac said -- and how he said it -- to be so meaningful that I asked his permission to record and share his thoughts.

I think this will be the best three minutes you spend today.

Who is this wise man?

Isaac oversees Doordarshan Television's international channel DDIndia.  He manages the sports programming on DDSports, reaching 143 countries across the world.

[caption id="attachment_272261" align="alignleft" width="460"]From left to right, Father, Neha, Isaac (back), Mother, Nikhil, Rekha (front) Outside village home From left to right, Benbasi Isaac (father), Aaditi Isaac(daughter), E. S. Isaac (back), Susena Kumari (mother), Rekha Sinha (wife), Aalok Isaac( son, in front).
I am standing behind my daughter,E S Isaac.
The photograph was taken on 28th April 1994 by Chanchal Isaac outside their village home[/caption]

He was one of 15 international journalists selected for The Media Project's Coaching and Leadership Fellowship initiative. The class met at Poynter the week of September 21.

I served as their leadership guide for the week. But when I got to the session on communication skills, you can bet that I delegated to Isaac.  And I listened.

  • Jill Geisler

    Jill helps news managers learn how to lead her favorite people in the world - journalists. Good journalists, she points out, question authority and resist "spin." It takes exceptional leaders to build trust, along with the systems and culture that grow great journalism.

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