falls, rises in consumer satisfaction survey

American Customer Satisfaction Index

Fox News' website dropped 7 percent in American Customer Satisfaction Index's annual survey of consumer satisfaction, while USA Today's rose by 4 percent.


It's the first time in five years that " users are no longer the most satisfied readers of Internet news," ACSI's report, released Tuesday, says.

Reader satisfaction fell for most of the media organizations ACSI surveyed, but "all others" did better: Their aggregate score was up 7 percent. That category includes NPR and BBC, an ACSI spokesperson tells Poynter.

CNN and The Huffington Post share for the lowest satisfaction score, but HuffPost recorded its "first-ever improvement in user satisfaction," a press release for the report says.

Related: Internet news: Slightly more satisfying than the post office

  • Andrew Beaujon

    Andrew Beaujon reported on the media for Poynter from 2012 to 2015. He was previously arts editor at and managing editor of Washington City Paper. He's the author of the 2006 book "Body Piercing Saved My Life," about Christian rock and evangelical Christian culture.


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