If your account was established prior to January 2019, you will need to create a new account. Once you have your new account, you can also reset your password by going to your account details and filling out the Password change information.

If you do not see the activation email within your inbox shortly after you have created your account, check your spam and/or junk folders. If you still cannot find it, send an email to with your username, and we will manually activate your account.

If you have forgotten your password and are having trouble resetting it, you can send an email to with your username and we will manually reset your password.

Because we are on a new server, user data, to include enrollment, was not moved to the new site. If you have outstanding coursework, send an email to with your old username, and your new username, so we can add the courses for you on the new site. Please note that some courses that you had previously enrolled in may no longer be available. We apologize for the inconvenience.

If you send a receipt to with your new username, we can send you a coupon code to enroll on the new site free of charge.

We are still working through some of the challenges of switching to a new platform. Please send an email on what the issue is, and we will try to fix it as soon as possible. If relevant, please include a screenshot, the url, and what browser you are using. We apologize for the inconvenience.

We are still in the process of migrating courses.  That being said, not all courses will be ported over. Some used outdated technology, such as Flash, and will need to be updated, so it will take longer before they are available.

Yes, a account enables you to enroll in Poynter online courses.

Click “Register” on the top right of any page. Once all necessary information is entered into the registration fields, then you can click the Register button at the bottom of the page and voila, you have taken the first step in getting your Poynter account set up.

Once you have created your Poynter account, you will not be able to change your username. However, you can update your password, email address and display name at any time.

  • Webinars: Features a host and a presenter. Mainly one-way communication, from the studio to the world. Participants have the opportunity to submit questions. 
  • Self-Directed Course: Limited communication with an instructor. The participant works through the course on his/her schedule and can be anywhere in the world.
  • Online Group Seminar: A faculty member guides the group through new material, moderates discussions and provides individual feedback. Participants and the instructor can be anywhere in the world.

After logging in to your account, the upper right-hand corner should show your username instead of the Login/Register button. Hover you mouse over your username, and you should see My Account. Click the My Account option and you will be taken to your user profile dashboard and all of your personal information will be there.

To access courses you are enrolled in, make sure you are logged in to your account. Once you do that, you can either click the My Courses button at the top of your dashboard within your account, or you can hover your mouse over your username in the upper right-hand corner of the page and click the My Courses option.

The My Courses page contains all courses you are enrolled in. You have the option to have your courses appear as a Grid or in List format. It is up to you which of these formats suits your needs. Some courses contain courses within them. These courses will be listed separately on your My Courses page.

Once you begin a course, you automatically enter Focus Mode. The purpose of Focus Mode is to enable you to … that’s right, focus on the learning materials. In Focus Mode, the navigation is disabled and you will only be able to see the course navigation on the left.

You can exit Focus Mode once you navigate out of a course. You can do that by selecting the course name in the top left corner, which will take you back to the course landing page. You can also exit Focus Mode by hovering over your username in the top right corner and selecting one of the options from the dropdown menu.

The course completion percentage will be displayed on your My Courses page on the front page of the course, and will be displayed at the top of the course when you are working through it. When you have completed the course, the percentage should be at 100%, but you can still enter the course for further review if needed.