NewsU FAQ

With the launching of our new site in December 2018, our content is now on a new server. You will have to create a new username and password.

First, check your spam folder and check for an email from Poynter. If you still can’t see it, send an email to info@newsu.org with your username and we will manually activate your account.

Send an email to info@newsu.org with your username and we will manually reset your password.

Because we are on a new server, user data, to include enrollment, was not moved to the new site. If you have outstanding coursework, send an email to info@newsu.org with your old username and your new username so we can add the courses for you on the new site. Please note that some courses that you had previously enrolled in may no longer be available.

If you send a receipt to info@newsu.org with your new username, we can send you a coupon code to enroll on the new site free of charge.

We are still working through some of the challenges of switching to a new platform. Please send info@newsu.org a note on what the issue is and we will try to fix it as soon as possible. If relevant, please include a screenshot, the url, and what browser you are using.

We are still in the process of migrating courses.  That being said, not all courses will be ported over. Some used outdated technology, such as Flash, and will need to be updated so it will take longer before they are available.