If your account was established prior to January 2019, you will need to create an account. You can also reset your password.

First, check your spam folder and check for an email from Poynter. If you still can’t see it, send an email to with your username and we will manually activate your account.

Send an email to with your username and we will manually reset your password.

Because we are on a new server, user data, to include enrollment, was not moved to the new site. If you have outstanding coursework, send an email to with your old username and your new username so we can add the courses for you on the new site. Please note that some courses that you had previously enrolled in may no longer be available.

If you send a receipt to with your new username, we can send you a coupon code to enroll on the new site free of charge.

We are still working through some of the challenges of switching to a new platform. Please send a note on what the issue is and we will try to fix it as soon as possible. If relevant, please include a screenshot, the url, and what browser you are using.

We are still in the process of migrating courses.  That being said, not all courses will be ported over. Some used outdated technology, such as Flash, and will need to be updated so it will take longer before they are available.