News University FAQs

Who can I talk to at News University if I have a question?

If you have any questions or concerns, please email or call 727-553-4200. If you have a specific problem about a course page, please email us using our contact form.

Why did you switch sites?

Our current system is more than five years old. We wanted to provide an enhanced e-learning system that utilizes current technology. The new Poynter News University features about 30 courses as part of our beta launch.

What are the changes for NewsU?

We have improved your ability to search for the courses you want and have integrated our training with articles on We also now offer a single social login, meaning you will need just one login to navigate between the news on and our online courses with an account from Google, Facebook or Microsoft. Our new learning management system has a simple interface with easier navigation and faster load times. The payment process is now linked to Paypal, so you can use your Paypal account or continue to use a guest account and credit card.

When will the rest of the NewsU courses be on the new site?

Our plan is to have the complete NewsU course catalog available on our new platform by the end of 2017. Watch your email for updates.

Is there a NewsU app?

We are developing the NewsU mobile app. We will let you know when the app is available.

How do I enroll in a course on the new NewsU?

Once you find the course you want, you will need to log in. You can do that with your social account (such as Google, Facebook or Microsoft) or create an account on the new NewsU. (Please note that if you have an account at, you will need to create a new one at

I forgot my username/password. How can I find it?

If you logged in with your social account, just click on the social icon and add your email. Then click on "forgot password." The system will send you an email.

If you created a email login for, please go here and click on "forgot password." Add your email and the system will send you the password.

In single sign-on, which username/password takes precedence? Is it my NewsU credentials?

If you use a social sign on (Google, Facebook or Microsoft) then you use the same login across the site. You will have to authenticate the same account while navigating between the and site. If you created an email login then you will have to create the same login on both sites.

I signed on to with Facebook. Why is NewsU asking me to sign in with Facebook again?  Do I have to do it twice?  

Yes, you have to sign in to both systems the first time, but once you’ve done it once, you’ll sync the two accounts and you won’t need to do it again

How do I update my profile?

Login to Click on your name on the top right corner and click on My Account. You will be taken to your profile page. Click on Edit profile to update your profile.

How do I buy and enroll in a course?

Go to You’ll be shown a selection of online courses. Once you have read the information on an individual course, click on the Register button. If the course is free, you will be brought to a page where you can enroll directly. If the course is paid, you will be brought to a payment page and once you complete the payment, you will be enrolled in the course and brought to your dashboard where you can view all the courses you are enrolled in. 

I can’t find the courses I am enrolled in. Where do I see my courses that I am enrolled in?

Go to Click on the MyNewsU button on the top navigation bar. You will be taken to your enrollment dashboard in

If you still have issues, please email:

I can’t find my courses on Where do I see my courses that I am enrolled in?

We are launching with a new learning management system and we are introducing the new system with 75 new courses. If you’re looking for the courses that you are already enrolled in, then please go to our older site, and click on MyNewsU. If you still have issues, please email:

How do I navigate through a course?

You have two ways to navigate. Use the top navigation bar or the bottom navigation bar to go through each page. You can also click on the side navigation menu and go through each chapter and sub-chapter.

Can I take a course at my own pace?

It depends on the type of course you enroll in. If you enroll in a self-directed course, than the answer is yes, you can take the course at your own pace. If you enroll in a webinar, you’re free to watch the webinar live or watch it later at your convenience. If you enroll in an online group seminar, these courses run for four weeks. Within those four weeks you’ll have live sessions you need to participate in as well as deadlines for assignments.

Where do I access my course information?

From the homepage, select MyNewsU from the main menu. This will bring you to a list of all the courses you have enrolled in. You may have to login or authenticate your social sign on.

How do I see the data or show proof of a course I completed?

You should be able to see your course progress dashboard. 

Will I still have access to courses I enrolled in on the old NewsU site?

You will have access to all courses that you are enrolled in till December 2017. Please complete any courses that you are enrolled in. Your progress in these courses will not be ported over.

How do I pay for a course? Do I have to have a PayPal account to pay or can I pay by credit card as a guest?

You have the option to pay with a PayPal account or a credit card as a guest. If you don’t have a PayPal account then please choose the option pay with credit card and you will see an area to add your credit card information. We do not save any financial information.

Will my promo code still work?

Your promo codes will be available and will work on until December 2017. Please complete any certificates, courses or Digital course packs that you are enrolled in by that time.

Will my training points still work?

Please use your training points on by October 2017.

How many training points do I have?

Please see your current points status on

How long will I have to use these points? Will they work with courses on the new site or with courses that haven’t been migrated yet?

You have until October 2017 to use all the training points. Training points will not be ported over to the new site. Please use up all your training points by October 2017 at

Do you save my credit card information?

No, we don’t save any financial information. Please read our privacy policy here:

How do I find NewsU courses?

Please use the search bar on top of to find courses. Or you can browse through all courses here

Where do I find upcoming webinars and courses?

Since we are launching with very few courses to test the learning management system, most of the new and upcoming courses are still in the classic Newsu website at

Do students receive a certificate upon completion of courses?

To receive a certificate, you must take the NewsU courses associated with that certificate program and then successfully complete an online assessment for each course. The courses included in a certificate are listed on the certificate enrollment page. Currently all certificates live on If you are enrolled in a certificate, please complete it on by December, 2017.

I earned a certificate awhile back. Can I still print it out?

The courses and certificates that you are enrolled in will still be available on until December 2017. Please complete any certificates, courses or digital course packs that you are enrolled in by that time and print out your certificates.

If I am currently enrolled in a course/certificate/pack on the old NewsU site, how much time to I have to finish?

You have till December 2017 to finish all the certificates, Digital Course Packs and any other courses you may be enrolled in. The site will stay live until December 2017 and we will switch over all content to the new website.

What type of and version of browser will work best with NewsU courses?

Our platform works best with current versions of Chrome, Firefox or Safari, or with Internet Explorer version 9 and above.

My company has a firewall. Will this affect my ability to take online courses through NewsU?

Yes, it may. You may have to ask for permission and/or assistance from your IT department to momentarily lift the firewall if you plan to take courses at your workplace.

What kind of software do I need to participate in NewsU courses?

No special software is needed. NewsU’s interactive learning courses are Web-based. Depending on the course, a high-speed or broadband connection might be important for the learning experience.

How much do courses cost?

Many courses are free, especially those that are self-directed. For courses with more faculty interaction, we try to keep our costs reasonable for both individuals and organizations with limited resources.

Who are NewsU courses designed for?

As the e-learning project of The Poynter Institute, NewsU extends Poynter’s mission as a school for journalists, future journalists, teachers of journalism and anyone interested in the craft and values of journalism.

Can these courses be taken for college credit?

No. Although some of these courses may be used by college professors as part of their course study.

What is the course workload in a typical NewsU course?

The content of online group seminars unfolds over several weeks. There are few scheduled meeting times, except for several live discussions, so you'll be able to learn on a schedule that works for you. The minimum time commitment each week generally is three to four hours.

What kind of contact with professors and other online students will I have?

Students will have access to professors other students through various forms of communications depending on the course. Mostly it will be through Slack software as well as email.

What languages do you support for your NewsU courses?

Currently we have courses in English language only in the new system. You will find courses in Spanish, Russian, Indonesian, Arabic, Persian, etc. on the classic

What is the mailing address for News University?

Postal mail: News University
c/o The Poynter Institute for Media Studies
801 Third St. S.
St. Petersburg, FL 33701

Email IconGroup 3Facebook IconLinkedIn IconsearchGroupTwitter IconGroup 2YouTube Icon