Lousy Listeners: How to Avoid Being One


About this product

This course will show you how to be a better listener.

$29.95 $0.00


Course summary

When you’re a better listener, you’re a better journalist and a better leader in the newsroom. In this course, you’ll learn how to break bad listening habits and what can make a good listener even better. You can even take a self-assessment to determine how good a listener you are. And you can review some listening basics to help you strengthen your skills

People appreciate a boss who makes them feel their ideas are worth listening to. Listening is a key component of trust-building. When a new leader takes over an organization, one of the wisest things he or she does is to listen to the team. We can’t empathize with people if we don’t hear their stories. And their stories aren’t just words — when we really listen, we heard the feelings behind the words.

This course will show you how to be a better listener.

We’ll start with a self-assessment so you can see the skills — or lack of skills — you are coming in with

What will I learn

  • A better journalist, enabling you to take in nuance and detail.
  • A better interviewer, as you build on the thoughts and feelings you are hearing.
  • A better problem-solver, as you perceive emotions in the conversation
  • A better manager or leader.

About self-directed courses

In a self-directed course, you can start and stop whenever you like, progressing entirely at your own pace and going back as many times as you want to review the material.


We’d love to hear from you. Email us at info@newsu.org.


Jill Geisler

Jill Geisler heads the leadership and management programs at The Poynter Institute. She teaches managers — from aspiring to veteran — how to help people do their best work. She brings humor and humanity plus a research-based, realistic approach to teaching leadership skills and values. She is the author of Work Happy: What Great Bosses Know, based on her What Great Bosses Know podcasts on iTunes U, which have been downloaded millions of times by people across the world who want to build their skills as managers. Geisler is also the instructor of several courses at Poynter’s NewsU, including Dealing with Difficult Conversations and Lousy Listeners: How to Avoid Being One. You can follow her on Twitter at @jillgeisler.