Amanda Wills devoted much of the past year to coverage of the presidential election. So when she listened to voicemails left for CNN after Nov. 8, she expected to hear a lot of screaming from both sides.
Instead, she heard perspectives she'd never encountered before, ones that taught her not just about CNN's audience, but about the country itself.
"For me, personally, as a journalist, it's really, really opened my eyes," said Wills, a senior editor with CNN Digital. "I think we forget how big our country is and how much of a patchwork it is."