Romenesko Memos
Circulation calls to the Orlando Sentinel and other Tribune papers will go to APAC Customer Service, “a U.S.-based company with operations in the Philippines,” says Sentinel publisher Kathy Waltz in a staff memo. “The Los Angeles Times has successfully outsourced its circulation call center through this company for several years.” Employees at other Tribune papers received similar memos on Friday.
> Trib spokesman declines to say how much the company will save (MC)
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Trib papers to outsource circulation customer service calls
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