May 4, 2020

ST. PETERSBURG, Fla. (May 4, 2020) — The Poynter Institute’s International Fact-Checking Network (IFCN) today launches a chatbot on WhatsApp to connect its millions of users with the translated work of more than 80 fact-checking organizations worldwide. By using the IFCN’s chatbot on WhatsApp, citizens can easily check whether content about COVID-19 has already been rated as false by professional fact-checkers.

Since January, fact-checkers from 74 countries have identified more than 4,000 hoaxes related to the novel coronavirus. All of this information is compiled in the CoronaVirusFacts database, the backbone of the new WhatsApp chatbot and the largest collaboration of fact-checkers ever. The database is updated daily by the IFCN so chatbot users can access its most relevant and recent content on their smartphones.

The IFCN’s chatbot also provides users with a global directory of fact-checking organizations. The system is capable of identifying the user’s country via the mobile country code and then sharing the nearest fact-checking organizations. Anyone can submit information for review directly to local fact-checkers or visit their website to learn more about misinformation circulating in the region.

“Hundreds of millions of users rely on WhatsApp to stay in touch with their friends and families every day,” said IFCN director Baybars Orsek. “Since bad actors use every single platform to disseminate falsehoods, to mislead others during such troubling times, fact-checkers’ work is more important than ever.”

IFCN’s chatbot is free to use. Users can save +1 (727) 2912606 as a contact number and text the word “hi” to launch the chatbot. They can also click to get started.

The chatbot has a simple, short and numerical menu. Users will only need to text numbers to navigate it.

Initially, the IFCN’s chatbot will be available only in English, but other languages, including Hindi and Spanish, and additional functionalities will follow soon.

“WhatsApp recently provided a grant to Poynter’s IFCN to support the valuable work of its verified signatories around the world in combating COVID-19 misinformation,” said Ben Supple, public policy manager and global election lead at WhatsApp. “We are very pleased to now be able to support IFCN’s essential fact-checking work with the launch of this important service for WhatsApp users.”

The IFCN chatbot was built on the WhatsApp Business API using technology, the impact tool for WhatsApp.

Co-founder of Gustav Praekelt said, “Providing this service in collaboration with WhatsApp and IFCN provides an invaluable service to countries, communities and citizens in real-time and at scale — empowering them to not only fact-check or question information but to play a role in debunking false information.”


About The Poynter Institute

The Poynter Institute for Media Studies is a global leader in journalism education and a strategy center that stands for uncompromising excellence in journalism, media and 21st-century public discourse. Poynter faculty teach seminars and workshops at the Institute in St. Petersburg, Florida, and at newsrooms, conferences and organizations around the world. Its e-learning division, News University, offers the world’s largest online journalism curriculum, with hundreds of interactive courses and tens of thousands of registered international users. The Institute’s website produces 24-hour coverage about media, ethics, technology and the business of news. Poynter is the home of the Craig Newmark Center for Ethics and Leadership, the Pulitzer Prize-winning PolitiFact, the International Fact-Checking Network and MediaWise, a digital information literacy project for young people. The world’s top journalists and media innovators rely on Poynter to learn and teach new generations of reporters, storytellers, media inventors, designers, visual journalists, documentarians and broadcasters. This work builds public awareness about journalism, media, the First Amendment and discourse that serves democracy and the public good.

Support high-integrity, independent journalism that serves democracy. Make a gift to Poynter today. The Poynter Institute is a nonpartisan, nonprofit organization, and your gift helps us make good journalism better.
Mel Grau is the director of program management at The Poynter Institute. Mel was formerly the senior product specialist, focusing on Poynter's training experiences and…
Mel Grau

More News

Back to News